Returns, Exchanges & Refunds Policy

Last Updated: [Date]

customer satisfaction is important to us. This policy explains how returns, exchanges, cancellations, and refunds are handled.

1. Return Requests

If you wish to return an eligible product, contact us at [Email Address] within [X days] of receiving your order.

Please include:

• Order number

• Customer name

• Product name

• Reason for the return

• Photos or videos where relevant

We will review the request and provide return instructions where applicable.

2. Eligible Returns

A product may be eligible for return where it is:

• Defective or damaged

• Incorrectly supplied

• Significantly different from the product description

• Otherwise returnable under applicable Saudi laws and regulations

Products must generally be returned in their original condition, with original packaging and accessories where applicable.

3. Non-Returnable Products

Certain products may not be eligible for return where permitted by applicable law, including products that:

• Cannot reasonably be returned due to their nature

• Have been customized or made specifically for the customer

• Are subject to hygiene or health restrictions after opening

• Have been used, damaged, or altered by the customer

• Fall within another legally recognized exception

Any applicable exclusion will be communicated clearly before purchase.

4. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, contact us as soon as possible.

We may request photographs, videos, packaging information, or other evidence to help us investigate the issue.

If the issue is confirmed, we may provide an appropriate remedy, which may include replacement, repair, refund, or another remedy required under applicable law.

5. Exchanges

Where an exchange is available, the replacement product will be subject to stock availability.

If the requested replacement is unavailable, we may offer another appropriate solution.

6. Refunds

Approved refunds will be processed through the original payment method where reasonably possible.

The time required for the refund to appear in the customer's account may depend on the payment provider or bank.

Where a refund is required because of a defective, incorrect, or otherwise legally refundable order, we will handle the applicable delivery and return costs in accordance with applicable law.

7. Order Cancellation

Customers may contact us as soon as possible to request cancellation.

If an order has already been processed, shipped, or otherwise entered fulfillment, cancellation may not always be possible. Any cancellation rights required by applicable Saudi law will remain unaffected.

8. Return Shipping

Where a return is requested because the customer changed their mind, return shipping arrangements and costs will be handled according to the applicable circumstances and Saudi law.

Where the product is defective, damaged, incorrect, or otherwise subject to a legally required remedy, we will handle return costs as required.

9. Refund Timing

Once an approved return or refund has been processed, the actual time for funds to appear may vary according to the payment provider or bank.

We will provide reasonable confirmation when the refund has been initiated.

10. Legal Rights

Nothing in this policy is intended to remove or restrict any consumer right that cannot legally be excluded under the laws and regulations of the Kingdom of Saudi Arabia.