We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at ayeshaali1794@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at ayeshaali1794@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at ayeshaali1794@gmail.com.

Returns, Exchanges & Refunds Policy

customer satisfaction is important to us. This policy explains how returns, exchanges, cancellations, and refunds are handled.

1. Return Requests

If you wish to return an eligible product, contact us at [Email Address] within [X days] of receiving your order.

Please include:

• Order number

• Customer name

• Product name

• Reason for the return

• Photos or videos where relevant

We will review the request and provide return instructions where applicable.

2. Eligible Returns

A product may be eligible for return where it is:

• Defective or damaged

• Incorrectly supplied

• Significantly different from the product description

• Otherwise returnable under applicable Saudi laws and regulations

Products must generally be returned in their original condition, with original packaging and accessories where applicable.

3. Non-Returnable Products

Certain products may not be eligible for return where permitted by applicable law, including products that:

• Cannot reasonably be returned due to their nature

• Have been customized or made specifically for the customer

• Are subject to hygiene or health restrictions after opening

• Have been used, damaged, or altered by the customer

• Fall within another legally recognized exception

Any applicable exclusion will be communicated clearly before purchase.

4. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, contact us as soon as possible.

We may request photographs, videos, packaging information, or other evidence to help us investigate the issue.

If the issue is confirmed, we may provide an appropriate remedy, which may include replacement, repair, refund, or another remedy required under applicable law.

5. Exchanges

Where an exchange is available, the replacement product will be subject to stock availability.

If the requested replacement is unavailable, we may offer another appropriate solution.

6. Refunds

Approved refunds will be processed through the original payment method where reasonably possible.

The time required for the refund to appear in the customer's account may depend on the payment provider or bank.

Where a refund is required because of a defective, incorrect, or otherwise legally refundable order, we will handle the applicable delivery and return costs in accordance with applicable law.

7. Order Cancellation

Customers may contact us as soon as possible to request cancellation.

If an order has already been processed, shipped, or otherwise entered fulfillment, cancellation may not always be possible. Any cancellation rights required by applicable Saudi law will remain unaffected.

8. Return Shipping

Where a return is requested because the customer changed their mind, return shipping arrangements and costs will be handled according to the applicable circumstances and Saudi law.

Where the product is defective, damaged, incorrect, or otherwise subject to a legally required remedy, we will handle return costs as required.

9. Refund Timing

Once an approved return or refund has been processed, the actual time for funds to appear may vary according to the payment provider or bank.

We will provide reasonable confirmation when the refund has been initiated.

10. Legal Rights

Nothing in this policy is intended to remove or restrict any consumer right that cannot legally be excluded under the laws and regulations of the Kingdom of Saudi Arabia.